GE2022 TOTAL QUALITY MANAGEMENT TQM SYLLABUS | ANNA UNIVERSITY BE AERONAUTICAL 7TH SEM SYLLABUS REGULATION 2008 2011 2012-2013 BELOW IS THE ANNA UNIVERSITY SEVENTH SEMESTER BE AERONAUTICAL ENGINEERING DEPARTMENT SYLLABUS, TEXTBOOKS, REFERENCE BOOKS,EXAM PORTIONS IT IS APPLICABLE FOR ALL STUDENTS ADMITTED IN THE YEAR 2011 2012-2013 (ANNA UNIVERSITY CHENNAI,TRICHY,MADURAI,TIRUNELVELI,COIMBATORE), 2008 REGULATION OF ANNA UNIVERSITY CHENNAI AND STUDENTS ADMITTED IN ANNA UNIVERSITY CHENNAI DURING 2009
GE2022 TOTAL QUALITY MANAGEMENT L T P C
(Common to all branches) 3 0 0 3
UNIT I INTRODUCTION 9
Introduction – Need for quality – Evolution of quality – Definition of quality - Dimensions of
manufacturing and service quality – Basic concepts of TQM – Definition of TQM – TQm
Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM.
UNIT II TQM PRINCIPLES 9
Leadership – Strategic quality planning, Quality statements – Customer focus – Customer
orientation, Customer satisfaction, Customer complaints, Customer retention – Employee
involvement – Motivation, Empowerment, Team and Teamwork, Recognition and Reward,
Performance appraisal – Continuous process improvement –PDSA cycle, 5s, Kaizen –
Supplier partnership – Partnering, Supplier selection, Supplier Rating.
UNIT III TQM TOOLS & TECHNIQUES I 9
The seven traditional tools of quality – New management tools – Six sigma: Concepts,
methodology, applications to manufacturing, service sector including IT – Bench marking –
Reason to bench mark, Bench marking process – FMEA – Stages, Types.
UNIT IV TQM TOOLS & TECHNIQUES II 9
Quality circles – Quality Function Development (QFD) – Taguchi quality loss function –
TPM – Concepts, improvement needs – Cosst of Quality – Performance measures.
62
UNIT V QUALITY SYSTEMS 9
Need for ISO 9000 – ISO 9000-2000 Quality System – Elements, Documentation,Quality
auditing – QS 9000 ISO 14000 – Concept, Requirements and Benefits – Case studies of
TQM implementation in manufacturing and service sector including IT.
TOTAL: 45 PERIODS
TEXT BOOK
1. Dale H.Besterfiled, et at., “Total Quality Management”, Pearson Education Asia, 3rd
Edition, Indian Reprint (2006).
REFERENCES
1. James R. Evans and William M.Lindsay, “The Management and Control of Quality”,6th
Edition, South-Western (Thomson Learning), 2005.
2. Oakland.J.S. “TQM – Text with Cases”, Butterworth - Hcinemann Ltd., Oxford, 3rd
Edition,2003.
3. Suganthi, L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt.
Ltd.,2006.
4. Janakiraman, B.and Gopal, R.K, “Total Quality Management – Text and Cases”,
Prentice Hall (India) Pvt. Ltd.,2006.
GE2022 TOTAL QUALITY MANAGEMENT L T P C
(Common to all branches) 3 0 0 3
UNIT I INTRODUCTION 9
Introduction – Need for quality – Evolution of quality – Definition of quality - Dimensions of
manufacturing and service quality – Basic concepts of TQM – Definition of TQM – TQm
Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM.
UNIT II TQM PRINCIPLES 9
Leadership – Strategic quality planning, Quality statements – Customer focus – Customer
orientation, Customer satisfaction, Customer complaints, Customer retention – Employee
involvement – Motivation, Empowerment, Team and Teamwork, Recognition and Reward,
Performance appraisal – Continuous process improvement –PDSA cycle, 5s, Kaizen –
Supplier partnership – Partnering, Supplier selection, Supplier Rating.
UNIT III TQM TOOLS & TECHNIQUES I 9
The seven traditional tools of quality – New management tools – Six sigma: Concepts,
methodology, applications to manufacturing, service sector including IT – Bench marking –
Reason to bench mark, Bench marking process – FMEA – Stages, Types.
UNIT IV TQM TOOLS & TECHNIQUES II 9
Quality circles – Quality Function Development (QFD) – Taguchi quality loss function –
TPM – Concepts, improvement needs – Cosst of Quality – Performance measures.
62
UNIT V QUALITY SYSTEMS 9
Need for ISO 9000 – ISO 9000-2000 Quality System – Elements, Documentation,Quality
auditing – QS 9000 ISO 14000 – Concept, Requirements and Benefits – Case studies of
TQM implementation in manufacturing and service sector including IT.
TOTAL: 45 PERIODS
TEXT BOOK
1. Dale H.Besterfiled, et at., “Total Quality Management”, Pearson Education Asia, 3rd
Edition, Indian Reprint (2006).
REFERENCES
1. James R. Evans and William M.Lindsay, “The Management and Control of Quality”,6th
Edition, South-Western (Thomson Learning), 2005.
2. Oakland.J.S. “TQM – Text with Cases”, Butterworth - Hcinemann Ltd., Oxford, 3rd
Edition,2003.
3. Suganthi, L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt.
Ltd.,2006.
4. Janakiraman, B.and Gopal, R.K, “Total Quality Management – Text and Cases”,
Prentice Hall (India) Pvt. Ltd.,2006.
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